Our privacy policy.
TIX privacy policy
Updated 21st October 2026
TIX Pty Ltd has an exclusive licence to the TIX app as well as the website tix.com.au and its associated sites lasttix.com.au. We have created this Privacy Policy to demonstrate our commitment to maintaining the privacy and accuracy of your personal information. We take all reasonable precautions to ensure the personal information we collect, use and disclose is accurate and current. However, the accuracy of that information depends largely on the information you provide.
When you interact with TIX – whether by downloading the TIX app, browsing one of our websites, signing up to one of our newsletters, entering a competition, or calling us to leave feedback – you are providing TIX with personal information about yourself. This Privacy Policy is to inform you about when and how TIX may collect your personal information, and what we use it for. It will also provide you with the tools you need to let us know if you want us to correct or remove your information.
- Scope of this Privacy Policy
- What personal information does TIX collect?
- How and why does TIX collect information?
- Use and disclosure of personal information
- Anonymity and pseudonymity
- Access and correction
- Storage and security
- Complaints
- Relevant contacts
1. Scope of this Privacy Policy
1.1 General
This Privacy Policy applies to personal information collected by TIX. In broad terms, “personal information” means any information about an individual who is reasonably identifiable.
1.3 Privacy and third party organisations
This Privacy Policy only applies to TIX and its associated websites and apps. It does not apply to any other company or organisation, including promoter and ticketing websites or social media
platforms such as Facebook and Twitter. If you are using a third party site to interact with TIX, or you navigate from the TIX website to a separate site to view advertising or to engage with a service, this activity is not covered by TIX’s Privacy Policy.
2. What personal information does TIX collect?
TIX collects a wide range of personal information in the course of its operations, for purposes that are directly related to its core functions or activities. TIX collects personal information about you for the following reasons:
- Because we need it to provide a product or service you have requested – such as providing an email newsletter, entering a competition.
- Because you have provided it to us – by asking us a questions or making a complaint.
- Because we are trying to improve our services, or your experience of our services – by collecting information about you, your preferences and your use of our online services.
- For any other purpose related to the above.
3. How and why does TIX collect information?
3.1 Information you give us
TIX collects personal information which is given to us by you. You may do this because you wish to receive a particular service, or because you wish to give us feedback or make a complaint (see section 2 above).
When TIX collects personal information from you, we will generally inform you of the reason the information is being collected and how we will use it (unless the reason for collection is self-evident).
3.2 Data we collect from your website visit
When you visit a TIX website, we and the service providers we use automatically collect information about your visit, including:
- your IP address, browser and device type;
- the date and time of your visit;
- the pages you view and how you found us (for example from a search engine, social media, an email or an ad);
- actions you take on the site, such as tapping Buy now, sharing an event, adding an event to your calendar or signing up to our newsletter; and
- advertising click-through information.
We use this information to understand how our websites are used, to see which events and offers interest our visitors, to fix problems, and to measure and improve our advertising.
Cookies and similar technologies. Our websites use cookies, pixels and similar technologies set by TIX and by the following providers:
- Google Analytics and Google Tag Manager (Google), to measure how our websites are used. Google Analytics does not log or store IP addresses. We use Google Signals, which gives us aggregated reports on demographics and cross-device use for visitors who are signed in to a Google account and have turned on ad personalisation.
- Google Ads (Google), to measure whether our ads lead to visits and Buy now taps, and to show TIX ads to people who have visited our websites (remarketing).
- Meta Pixel (Meta Platforms), to measure our Facebook and Instagram advertising, and to show TIX ads to people who have visited our websites.
- Reddit Pixel (Reddit Inc.), to measure our Reddit advertising, and to show TIX ads to people who have visited our websites.
- TikTok Pixel (TikTok), to measure our TikTok advertising, and to show TIX ads to people who have visited our websites.
- HubSpot, which hosts our websites and manages our newsletter. If you subscribe or submit a form, HubSpot may link your visits to our websites to the details you provided.
These providers may process this information overseas, including in the USA, under their own privacy policies.
Your choices. You can change your cookie preferences using the cookie banner on our website, or by clearing cookies in your browser. You can also:
- opt out of Google Analytics using Google's browser add-on at tools.google.com/dlpage/gaoptout;
- manage Google ad personalisation at myadcenter.google.com;
- manage Facebook and Instagram ad preferences in your Meta account settings;
- manage Reddit ad personalisation in your Reddit account under Settings → Privacy;
- manage TikTok ad personalisation in the TikTok app under Settings and privacy → Ads; and
- find more opt-out options at www.youronlinechoices.com.au.
We do not sell your personal information. We do not use these technologies to identify you, except where you have chosen to give us your details (for example by subscribing to our newsletter) or where required by law.
3.3 Information that you give us via third party platforms or services
Some TIX services and websites are integrated with third party social media services like Facebook or Twitter. You should also be aware that any posts you make on social media via TIX platforms may be publically available and able to be found via search engines. TIX strongly recommends that all users become familiar with the privacy settings and terms of your social media accounts.
3.4 Information from other sources
In some circumstances, TIX may source information about you which is on the public record, or can be requested from third parties. For example, when you apply for a job or internship at TIX, TIX will seek information from you directly, but may also collect information about you from third parties (including your previous employers and recruitment consultants).
3.5 Using the TIX app
Browsing without an account. You can browse events, search and open ticket offers in the TIX app without signing in.
Optional TIX profile. If you choose to create a profile we collect your email address, the cities you choose for your event feed and alerts, and your notification and marketing preferences. We send a one-time sign-in code to your email address using our email delivery provider; we do not use passwords. Your profile is linked to a contact record in our customer relationship management system (HubSpot).
Push notifications. Event alerts are off until you turn them on. If you do, we store a push notification token for your device and your alert choices (new listings, reminders, events you're interested in, and Lasttix deals only), so we can send alerts about events in the cities you choose. We send at most one alert a day, between 10 am and 8 pm in the time zone of the first city you choose. To keep alerts useful and infrequent, we record which alerts we sent you and whether you opened them. If you stop opening alerts, we send fewer. This history is kept for up to 90 days. Notifications are delivered through Expo, Apple and Google push services. You can turn alerts, or any type of alert, off in the app under Account → Notifications, or in your device settings, at any time. Signing out of the app stops alerts to that device.
Events you're interested in. If you have event alerts and "Events you're interested in" turned on, the app records which events you open while signed in, and how many times, linked to your profile. If you look at an event several times, we may send you one reminder about it, which may suggest sharing it with a friend. We use these records only to send these reminders. They are separate from the anonymous app analytics described below, and we don't use them for advertising or share them with anyone. We keep a viewing record for up to 90 days after you last viewed that event, and delete all of them when you turn this option or event alerts off, or delete your profile.
Deleting your account. You can delete your TIX profile at any time in the app under Account → Delete account, or by following the steps at https://tix.com.au/account-deletion. Deleting your profile removes your app profile, preferences, sessions, notification registration, alert history and event viewing records, and unsubscribes you from marketing email.
Anonymous app analytics. To understand how the app is used and to improve it, the app records events such as app opens, events viewed, filters used, the length (not the content) of searches, Buy now taps, calendar additions, shares, directions and venue website taps, video plays and FAQ views. These events include a random identifier created on your device that is not linked to your email address or profile. We use it to count installs, active devices and repeat use. We also send these events and the random identifier to Google Analytics so we can report on our website and app together; they are sent from our servers without your IP address, email address or profile, and are not used for advertising. You can turn this off at any time in the app under Account → Help improve TIX; doing so stops collection and deletes the identifier. Analytics records are kept for up to 14 months.
Buy now and ticket sellers. When you tap Buy now, we record which offer was selected (without your identity) and send you to the official ticket seller. Your purchase is handled by that seller under its own terms and privacy policy. TIX does not process payments or store card details in the app.
Crash and performance diagnostics. If the app crashes or encounters an error, technical diagnostics (such as the device model, operating system version and error details) are sent to our error-monitoring provider (Sentry) so we can fix problems.
Calendar. If you add a performance to your calendar, the app opens your device’s calendar or a calendar website with the event details filled in. TIX does not read your calendar.
Where your information is stored. App account data is stored on Google Cloud servers in Sydney, Australia. Our service providers (including HubSpot, Google, Sentry, Expo and our email delivery provider) may process information in other countries, including the USA.
3.6 Using TIX in AI assistants
You can use TIX inside AI assistants, such as the TIX app in ChatGPT, through our public show search service. You don’t need a TIX account to do this, and we don’t ask for your name, email address or other contact details through it.
What we receive. When an assistant uses TIX, it sends us the details of the search it is running for you, such as search words, a city, a category, dates or the name of a show. Your assistant decides what to send based on your conversation. We only use the details our search needs and ignore anything else the assistant sends. We also receive the name of the assistant app, technical details of the request (such as the type of software making it) and the country it comes from. We don’t record your IP address.
Why we use it. To find matching shows and send back their dates, prices and links; to keep the service working and secure, including limiting excessive use; and to understand, in total, how often and how the service is used, for example which searches find no shows.
How long we keep it. We keep a record of each request (the search details, assistant name, request software and country) for 90 days. Our hosting provider, HubSpot, then deletes it automatically. We use totals from these records in internal reports.
Links to our website. Links we send back are tagged to show they came from an AI assistant. If you open one, your visit to our website is covered by section 3.2. If you tap Buy now during that visit, we record the assistant you came from, the event page and the ticket seller’s website, without identifying you.
Event alerts. If you ask for alerts about an event, the assistant gives you a link to that event on our website, where you can sign up yourself. We don’t receive your email address through the assistant.
Who receives it. TIX and HubSpot, which hosts the service and may store this information overseas, including in the USA. We don’t sell this information or use it for advertising. Your conversation itself is handled by your assistant’s provider (for ChatGPT, OpenAI) under its own privacy policy.
Your choices. You can stop using TIX in an assistant at any time by disconnecting it in the assistant’s settings. Because these records don’t identify you, we usually can’t find or delete the records of a particular person. If you have questions, contact us using the details in section 9 (Relevant contacts).
4. Use and disclosure of personal information
TIX may use and disclose your personal information for the following purposes:
- to provide a service that you’ve requested;
- to measure your experience with TIX’s services;
- to customise, enhance or improve TIX’s services;
- to provide technical support, or respond to any enquiries;
- if permitted or required by law;
- it is necessary to prevent or lessen a serious and imminent threat to a person’s life or
health; or - if you consent to the disclosure (this may be express or implied).
TIX may seek to re-publish content you provide to us (for example, competition entries or social media posts, together with your name or social media ID).
If data about your use of TIX’s websites is de-identified, aggregated or otherwise made anonymous, TIX may collect, use and share that information for any purpose with third parties provided that in doing so we do not reveal any personal information and the use is related to TIX’s activities.
In providing and managing the services offered by TIX, TIX may need to make your information available to third party services and content providers, including providers of cloud services, website hosts, and other ticketing companies. These third parties may be located
overseas in countries including the USA, Europe and Indonesia.
TIX will ensure that any third parties who receive your personal information from TIX follow the same standards and obligations set out in this Privacy Policy, and only use your information for the specific purpose and service they are providing to you or TIX.
5. Anonymity and pseudonymity
Where possible, you may interact with TIX anonymously should you choose to do so. For example, if you wish to access offers on one of the TIX websites, you may do so without the need to sign up or sign in to access some of the content.
However, in some cases it will not be practicable to interact with you anonymously, or it may be impossible to provide the service you are requesting without some form of personal information. For example, if you wish to subscribe to an TIX email newsletter, an email address must be provided.
6. Access and correction
Individuals are entitled to obtain access to records that contain personal information about them, except to the extent that TIX is required or authorised to refuse access under any law of the Commonwealth that provides for access by persons to documents (e.g. the Freedom of Information Act 1982 (Cth)).
Individuals can obtain information regarding access to records that contain personal information about them by contacting the TIX Privacy Contact Officer (see Relevant contacts below). Individuals may also seek the correction of any information held by TIX.
TIX will take reasonable steps to ensure that the personal information it holds is accurate, relevant to its purpose, up to date, complete and not misleading.
7. Storage and security
Depending on how we received your personal information, TIX may store it in electronic and hard copy format.
TIX takes such steps as are reasonable and practicable to ensure that the personal information it holds is protected against interference, unauthorised access and other forms of misuse. Measures taken may be physical, electronic, or procedural. TIX staff are advised to treat personal information with care, and to use it in accordance with this Privacy Policy and current laws.
In some instances, including where you are using third party social media platforms to engage with TIX, these platforms are not under the control of TIX. If security is of concern to you, we encourage you to carefully consider the terms and conditions and security used by any third party platform.
8. Complaints
If you think that an act or practice of TIX has interfered with your privacy you may make a complaint to TIX. You will need to identify yourself and provide your complaint in written form addressed to the TIX Privacy Contact Officer (see Relevant contacts below).
The TIX Privacy Contact Officer will investigate your complaint and will endeavour to provide a written response within 30 days of receipt of the complaint setting out TIX's decision.
If you are dissatisfied with TIX's response to your complaint you can take your complaint to the Office of the Australian Information Commissioner (see below). The Australian Information Commissioner may then investigate and attempt to conciliate the matter.
9. Relevant contacts
You can obtain further information about TIX's Privacy Policy by contacting the TIX Privacy Contact Officer.
Post
Privacy Contact Officer
Suite 246, 117 Old Pittwater Road, Brookvale NSW 2100
Website
www.tix.com.au
Contact the Office of the Australian Information Commissioner (OAIC)
Contact details are set out on the OAIC website: http://www.oaic.gov.au/privacy/making-aprivacy-complaint
Telephone
Enquiries line: 1300 363 992
If calling from outside Australia call +61 2 9284 9749
Facsimile
+61 2 9284 9666
Post
GPO Box 5218 Sydney NSW 2001